POSITION OVERVIEW

We’re looking for a UX Designer who takes pride in crafting digital experiences that feel effortless for older adults to navigate. You’ll work on a portfolio of websites, landing pages, and interactive tools where accessibility, readability, and intuitive design aren’t just nice-to-haves — they’re the heart of the work. You’ll also tap into AI tools to speed up prototyping and spark fresh ideas, refining those outputs into polished, user-ready designs. Collaborating with our creative, content, media, and development teams, you’ll bring concepts from rough sketches to pixel-perfect reality. If you love combining usability with great visual design and have a passion for helping seniors live better lives, this is the role for you.

PRIMARY RESPONSIBILITIES

• Design web, mobile, and interactive digital products for internal and client projects. 
• Develop site maps, user flows, wireframes, and prototypes. 
• Create usable, functional, and visually engaging UX solutions across devices. 
• Present design concepts to internal teams and clients. 
• Populate and format content within websites and digital projects. 
• Ensure designs meet accessibility and ADA guidelines (WCAG AA). 
• Optimize graphics and assets for performance and usability. 
• Collaborate with creative, content, digital media, and development teams to deliver on strategy, on time, and on budget. 
• Participate in QA testing for functionality, usability, and accessibility. 

DETAILED RESPONSIBILITIES

• Design web, mobile, and interactive digital products for internal and client projects
  • Translate client requirements into solutions that balance ROI, best practices, usability, and accessibility.
  • Use AI tools to generate initial design concepts, layouts, and asset variations, refining them into polished, production-ready solutions.
  • Identify opportunities to integrate AI into the design workflow to improve speed, accuracy, and creative exploration.
  • Provide clear, actionable design guidance to teams and clients.
  • Stay current on industry best practices and recommend updates to products, services, and processes.
  • Maintain internal SOPs and client training materials.
     
• Develop site maps, user flows, wireframes, and prototypes
  • Leverage AI-assisted prototyping tools to quickly visualize and iterate on design ideas.
  • Adapt AI-generated prototypes to meet accessibility, usability, and brand standards.

• • Collaborate with copywriters to create clear sitemaps and content outlines.
  • Apply user persona insights to optimize conversion-focused design.
  • Ensure brand alignment in typography, color, sizing, readability, and contrast.
  • Partner with art directors to maintain brand consistency and develop guidelines when none exist.
• Create usable, functional, and visually engaging UX solutions across devices
  • Design responsive websites, landing pages, navigation, digital ads, social media assets, and email templates.
  • Produce mobile-first mockups in Adobe XD incorporating brand, usability, and accessibility standards.
  • Establish efficient design processes and recommend tools to improve workflow.
  • Deliver creative solutions to design challenges, including vendor collaboration.
• Present design concepts to internal teams and clients
  • Present concepts in meetings and client calls, clearly explaining design rationale.
  • Recommend changes to improve usability, accessibility, and functionality.
• Populate and format content within websites and digital projects
  • Populate and format content using preferred or client-specified platforms.
  • Provide design refinements during content integration.
• Ensure designs meet accessibility and ADA guidelines (WCAG AA)
  • Conduct QA testing for accessibility, usability, and error-free launches.
  • Flag potential compliance issues and advise on solutions.
  • Validate accessibility using tools such as WebAIM Color Contrast Checker.
• Optimize graphics and assets for performance and usability
  • Prepare optimized graphics and media files for teams and clients.
  • Create PDF flipbooks for deliverables and online assets.
  • Optimize images and assets for performance and load times.
• Collaborate with creative, content, digital media, and development teams to deliver on strategy, on time, and on budget
  • Provide training to internal teams and clients as needed.
  • Share AI-assisted mockups and prototypes early in the process to align cross-functional teams quickly.
  • Partner on scope definition, project analysis, and estimating.

QUALIFICATIONS

This is a mid-level web development position on the IMS Digital Interactive Team. The individual should have the following experience and capabilities:

• 3+ years of UX design experience (agency or in-house).
• Strong portfolio demonstrating UX design for responsive websites and digital products.
• Strong Figma proficiency (at least 1 year of designing in Figma)
• WordPress proficiency (content entry, Gutenberg blocks, site structure)
• Experience with digital ad, email, or social media asset design.
  • Hubspot experience 
  • Knowledge of SEO principles and their relation to UX a plus
• Component-based design systems experience
• Experience conducting standard UX research (user testing, surveys, heuristic evaluations)
  • Experience with analytical tools (e.g., GA4, Hotjar, etc.) preferred
• Understanding of usability, accessibility, and mobile-first design.
• Ability to translate brand guidelines into digital experiences.
• Significant experience creating wireframes, prototypes, and user flows.
  • Experience developing these elements with the support of AI is a plus
• Basic familiarity with HTML and CSS
• Microsoft Excel
• Notion
• Strong collaboration and communication.
• Attention to detail and commitment to accuracy.

APPLICATION DETAILS

If you are a self-motivated critical thinker who would thrive in this culture and position, please apply online at: https://loveandcompany.com/careers/, providing:

• A detailed letter explaining why you are interested in the position, the strengths, benefits, and cultural fit you can bring to the firm, and the experience you have in the above areas
• Your resume
• Your portfolio
• Your salary requirements

NOTE: Resumes will ONLY be accepted with a cover letter and salary requirements.